CUSTOMER INQUIRY MANAGEMENT

Log customer inquiries (requests) in the system and assign them for processing to your employees. The competency database allows you to assign inquiries exclusively to employees who are available and competent to handle the inquiry for that product. During the inquiry processing or offer preparation, the system records the time spent by the employee, providing you with data for precise analysis of the time required to process inquiries based on the product and its complexity. With the advanced tracking system, you can always have information on the status of your customers' inquiries and offers.

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  • Stjepana Tomaševića 128, BiH - 72290 Novi Travnik
  • info@kontrolerp.com
  • www.kontrolerp.com

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